Refund policy

We want you to be happy with your order. If something isn't right, here's how returns and refunds work.

Return window

You may request a return within 7 days of delivery.

To be eligible, the item must be:

• unused and undamaged, in the same condition you received it, and
• in its original packaging, with any tags or seals intact.

How to start a return

Email thecurioushub.care@gmail.com with your order number and the reason for the return. We'll reply with the return address and next steps. Please don't ship anything back before you hear from us.

Return shipping

For a normal change-of-mind return, the customer arranges and pays the return shipping. We recommend a tracked service, as we can't process a refund for an item that doesn't reach us.

If the item arrived damaged, defective, or we sent the wrong product, we cover the return shipping — just send us a photo with your email and we'll make it right with a replacement or full refund, including any shipping you paid.

Refunds

Once we receive and inspect the returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card provider, it may take a few additional days to appear.

Items that can't be returned

For hygiene and safety reasons, we can't accept returns of:

• personal-care, grooming, or intimate items once opened,
• items that have been used, washed, or altered,
• items missing their original packaging.

Cancellations

If your order hasn't been dispatched yet, email us and we'll cancel it for a full refund. Once an order is on its way, please use the return process above.

Questions? Email thecurioushub.care@gmail.com — we're glad to help.